pinasroyale Privacy Policy

When you register on pinasroyale, we collect the personal details you provide directly — including your full name, date of birth, email address, Philippine mobile number, and any payment information needed to process deposits and withdrawals in Philippine pesos. We also collect information automatically as you use the platform, such as your device type, browser, IP address, session timestamps, and the pages or features you interact with during each visit. This technical data helps us keep the platform running smoothly, detect unusual activity, and improve the overall experience for Filipino members. If you contact our support team, we retain records of those conversations so we can assist you more effectively in future interactions. We do not collect sensitive personal data — such as health, religious, or political information — and we do not knowingly collect any information from individuals under the legal age of 21.

The information we collect is used to operate and improve the pinasroyale platform, process your transactions securely, verify your identity in line with our legal obligations, and provide you with relevant account communications such as deposit confirmations, withdrawal updates, and support replies. We may use your contact details to send you platform updates or promotional messages — but only where you have indicated that you are happy to receive them, and you can opt out at any time through your account settings. Your data also helps us fulfil our responsible gaming commitments: we monitor account activity to identify patterns that may suggest a member needs support, and we use this information to enforce age and identity verification requirements. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. Any third-party service providers who process data on our behalf — such as payment processors operating within the Philippines — are contractually bound to handle your information with the same level of care that we apply internally.

pinasroyale uses industry-standard technical and organisational measures to protect your personal information from unauthorised access, accidental loss, or disclosure. All data transmitted between your device and our platform is encrypted, and access to member account data within our systems is strictly limited to authorised personnel who need it to perform their role. We conduct regular reviews of our security practices and update them as threats evolve to ensure your information stays protected at every stage of its lifecycle. In the unlikely event of a data breach that could affect your rights or freedoms, we will notify affected members and relevant authorities in a timely manner in accordance with applicable data protection obligations. You can further protect your own account by using a strong, uniquepassword and never sharing your login credentials with anyone else.

As a registered member on pinasroyale, you have the right to access the personal information we hold about you, request corrections to any inaccurate details, and ask us to delete your data where we are no longer required to retain it for legal or operational reasons. You may also request that we restrict how we process your information while a query or complaint is being reviewed, or object to certain types of processing where you feel the legitimate interest basis does not apply to your situation. To exercise any of these rights, simply contact our support team from inside your account and we will handle your request promptly and transparently. We will never penalise you for exercising your privacy rights, and where a request cannot be fulfilled in full — for example, because the data is required for regulatory compliance — we will explain clearly why and what alternatives are available. If you are not satisfied with how we handle your request, you have the right to raise a complaint with the appropriate data protection authority in the Philippines.

pinasroyale uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how members navigate the platform so we can make it better. Essential cookies are required for the platform to function correctly and cannot be disabled; preference and analytics cookies help us tailor the experience and measure performance, and you can manage these through your browser settings at any time. We do not use third-party advertising cookies to track your activity across other websites or serve you targeted ads outside of our own platform. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period unless you clear them manually. If you disable all cookies, some features of the platform — such as staying logged in between visits — may not work as expected, though core content will remain accessible. We keep our cookie practices under regular review and update this policy whenever our use of tracking technologies changes in a meaningful way.

We may update this Privacy Policy from time to time to reflect changes in the way we operate, new legal requirements in the Philippines, or improvements to how we protect your data. When we make material changes — those that significantly affect your rights or how we handle your information — we will let you know through your account dashboard or by sending a notice to your registered email address before the changes take effect. The date at the top of this page will always show when the policy was last revised, so you can check back easily. We encourage all pinasroyale members to review this page periodically to stay informed. Continued use of the platform after updated terms are published means you accept the revised policy. If you have any questions about this Privacy Policy or how your data is handled, visit our FAQ page or reach out to the support team directly from your account.